CustomerGauge Release Notes v4.74 - Released 7 October 2020
Product Team
started a topic
about 4 years ago
New: Account Merge
Joining our family of fantastic self-service System Administration (see more about this below) features is Account Merge. Using the Account Merge you can change one account into another throughout all your data in CustomerGauge! Even better, the Account Merge will create an Alias for the merged Account, remembering this merge for the future. More on this below!
New: Account Aliases
With all the different data points you can add in CustomerGauge, chances are high that you also have to deal with different names for your Accounts in the various systems and tools you use. Account Aliases are a way for you to set up alternative names for an Account, so that when data comes in from your different systems, they can be recognized as the same Account. Pulling in Contracts from your billing platform, and your Accounts carry their legal name (e.g. “ACME Ltd.”), while you report on “ACME”? No problem! Set up an Account Alias on ACME for ACME Ltd. and we’ll store your contracts under ACME.
Account Aliases work for the following data points:
Accounts
Activities
Contracts
New: Delete Contracts
Another improvement for our AX™ features is the possibility to delete your Contracts. If you, by any chance, uploaded the wrong data you can take care of it yourself from inside the platform.
New: System Admin UI Revamp
System Admin also got revamped! With all the nice features that were recently added, we created a nice bucket approach to make it easier to find the action you want to perform. You can access it through this link https://cvm.ui.{region}.customergauge.com/system-admin or ask your CSM to have it added on your menu.
New: Reviews site UI Revamp
Our reviews site has had a UI revamp. It now carries the CustomerGauge colors and the site and has a cleaner UI from feedback we gather throughout the time. It is also mobile friendly, check it out!
Reviews
We now offer the Reviews site in Hungarian
We now offer the Reviews site in Polish
Reviews
Fixed an issue where the year was missing on the Review Manager footer
Escalation
Fixed a HTML issue on the escalation email where line breaks were not showing properly
Reporting
Fixed an issue where cases acted from escalation were not showing the proper information on the Close the Loop widgets
Fixed an issue where selecting the date that was already selected was causing the report to crash
Fixed an issue where cases were showing all statuses when it should be showing only the next status progressively
Fixed an issue where the Non Response widget survey links were not being exported as links
CrossPlatform
Fixed an issue where when you logged out and logged in again the user were not being redirected to the same page
Salesforce Integration
Fixed an issue where Drivers data got cut off when pushing back to Salesforce.
SSO Login
Fixed an issue where resetting the password was not working for SSO users who have created direct access
Bounces Report
Fixed an issue where manually adding the bounce reason was not being saved properly
Product Team
New: Account Merge
Joining our family of fantastic self-service System Administration (see more about this below) features is Account Merge. Using the Account Merge you can change one account into another throughout all your data in CustomerGauge! Even better, the Account Merge will create an Alias for the merged Account, remembering this merge for the future. More on this below!
New: Account Aliases
With all the different data points you can add in CustomerGauge, chances are high that you also have to deal with different names for your Accounts in the various systems and tools you use. Account Aliases are a way for you to set up alternative names for an Account, so that when data comes in from your different systems, they can be recognized as the same Account. Pulling in Contracts from your billing platform, and your Accounts carry their legal name (e.g. “ACME Ltd.”), while you report on “ACME”? No problem! Set up an Account Alias on ACME for ACME Ltd. and we’ll store your contracts under ACME.
Account Aliases work for the following data points:
Accounts
Activities
Contracts
New: Delete Contracts
Another improvement for our AX™ features is the possibility to delete your Contracts. If you, by any chance, uploaded the wrong data you can take care of it yourself from inside the platform.
New: System Admin UI Revamp
System Admin also got revamped! With all the nice features that were recently added, we created a nice bucket approach to make it easier to find the action you want to perform. You can access it through this link https://cvm.ui.{region}.customergauge.com/system-admin or ask your CSM to have it added on your menu.
New: Reviews site UI Revamp
Our reviews site has had a UI revamp. It now carries the CustomerGauge colors and the site and has a cleaner UI from feedback we gather throughout the time. It is also mobile friendly, check it out!
Reviews
We now offer the Reviews site in Hungarian
We now offer the Reviews site in Polish
Reviews
Fixed an issue where the year was missing on the Review Manager footer
Escalation
Fixed a HTML issue on the escalation email where line breaks were not showing properly
Reporting
Fixed an issue where cases acted from escalation were not showing the proper information on the Close the Loop widgets
Fixed an issue where selecting the date that was already selected was causing the report to crash
Fixed an issue where cases were showing all statuses when it should be showing only the next status progressively
Fixed an issue where the Non Response widget survey links were not being exported as links
Cross Platform
Fixed an issue where when you logged out and logged in again the user were not being redirected to the same page
Salesforce Integration
Fixed an issue where Drivers data got cut off when pushing back to Salesforce.
SSO Login
Fixed an issue where resetting the password was not working for SSO users who have created direct access
Bounces Report
Fixed an issue where manually adding the bounce reason was not being saved properly