CustomerGauge Release Notes v4.84 - Released 10 March 2021
Product Team
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over 3 years ago
3 New Features
Account & Account Alias Upload:
The new Imports now replaced the existing “In-App Upload” / “Import Data” menu item, and can be found in the menu under Setup.
Import Accounts and their properties, or upload Account Aliases to help aid your data quality.
Please note that the way you upload Survey data will not change at this point - just how you access it to start your upload process.
Read more about Account and Account Alias Upload here.
Field Settings: Contacts
Field Settings now contains the Contacts object, allowing system administrators to define which properties related to their Contacts exist within CustomerGauge.
Call Center Surveying
Ability to gather survey feedback via a live agent over the telephone
Expanded the call center surveying solution to have worldwide reach and 20+ languages
Fully GDPR compliant
Working with a new, EU-based partner (with global reach) for the delivery of calls and collection of survey feedback
5 Feature Improvements
Reporting
Tags - Scatter Chart now displays the topic when the “Show numbers on relevant Graphs/Charts“ report setting is set to “yes”, making the widget much better to read in Scheduled Email Reports.
NPS - Table now shows percentages for the Responses and Non Responses metrics, in addition to its numeric value, just like other metrics.
Call Center Reporting
Expanded the call outcome status codes that are reported in our platform in the Data Transport Report for more robust, detailed reporting
Reclassified some codes that were previously considered “failures” as successful “deliveries” (in the “non-responses”/”delivered” bucket) as that was a more accurate representation of their status
User Guidance: Added information icons with links to relevant support material in various pages and reporting widgets.
5 Feature Fixes
Reporting:
Solved a rare issue where NPS Summary would not adhere to its filters.
Solved a rare issue where on-the-fly filters could not be used by SSO users.
Non Responses Report:
Solved an issue where exporting was unavailable for Internet Explorer users.
Direct Replies:
Solved an issue where exporting was unavailable for Internet Explorer users.
Customer Details Page:
Solved an issue where the audio playback was not working for call recordings from call center surveys
Product Team
3 New Features
Account & Account Alias Upload:
The new Imports now replaced the existing “In-App Upload” / “Import Data” menu item, and can be found in the menu under Setup.
Import Accounts and their properties, or upload Account Aliases to help aid your data quality.
Please note that the way you upload Survey data will not change at this point - just how you access it to start your upload process.
Read more about Account and Account Alias Upload here.
Field Settings: Contacts
Field Settings now contains the Contacts object, allowing system administrators to define which properties related to their Contacts exist within CustomerGauge.
Call Center Surveying
Ability to gather survey feedback via a live agent over the telephone
Expanded the call center surveying solution to have worldwide reach and 20+ languages
Fully GDPR compliant
Working with a new, EU-based partner (with global reach) for the delivery of calls and collection of survey feedback
5 Feature Improvements
Reporting
Tags - Scatter Chart now displays the topic when the “Show numbers on relevant Graphs/Charts“ report setting is set to “yes”, making the widget much better to read in Scheduled Email Reports.
NPS - Table now shows percentages for the Responses and Non Responses metrics, in addition to its numeric value, just like other metrics.
Call Center Reporting
Expanded the call outcome status codes that are reported in our platform in the Data Transport Report for more robust, detailed reporting
Reclassified some codes that were previously considered “failures” as successful “deliveries” (in the “non-responses”/”delivered” bucket) as that was a more accurate representation of their status
User Guidance: Added information icons with links to relevant support material in various pages and reporting widgets.
5 Feature Fixes
Reporting:
Solved a rare issue where NPS Summary would not adhere to its filters.
Solved a rare issue where on-the-fly filters could not be used by SSO users.
Non Responses Report:
Solved an issue where exporting was unavailable for Internet Explorer users.
Direct Replies:
Solved an issue where exporting was unavailable for Internet Explorer users.
Customer Details Page:
Solved an issue where the audio playback was not working for call recordings from call center surveys
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