Connect. Share. Grow.

2 New Features

• System Admin: Additional Score Merge

  • You’re now able to merge data from score questions in different surveys into a single one, making it easier to keep track of scores from multiple sources.
    

  • Get the details here.
    
    

• Imports: Multi-object File Upload

  • You’re now able to add Accounts, Contacts and send Surveys from a single file upload using the multi-object import option.
    

  • Get the details here.

4 Feature Improvements

• Imports: Configurations

  • You are now able to create API import configurations for the following data types:

    • Accounts

    • Contacts

    • Surveys

    • Activities

    • Account Aliases

    • Multi-Object (Accounts, Contacts and Surveys)
      
      

• Integrations: Microsoft Dynamics

  • Activities can now be imported through the Microsoft Dynamics Integration
    
    

• Reporting Widgets

  • Delivery Table widget has been improved and now supports “is not” filter, favorite segments and it is able to export all its data in a single click.

  • Delivery Trend widget has been improved and now supports “is not” filter, favorite segments and it is able to export all its data in a single click.

10 Feature Fixes

• Imports

  • Fixed an issue where making a large revenue upload would stay indefinitely on the loading screen.

  • Fixed an issue where the preview screen would crash when uploading an invalid csv file.
    
    

• Single Sign On

  • Fixed a rare issue where CG Academy could not be accessed for users that logged in through SSO.
    
    

• Reporting

  • Fixed an issue where the widgets in Scheduled Email Reports in PDF format were being cut on page breaks.

  • Fixed an alignment issue on NPS Comments and Additional Comments widget search fields.

  • Fixed an issue where Call Center Recordings were not showing up on the Response Page.

  • Fixed an issue where the dropdown on some widgets filters were not showing values.

  • Fixed an issue where the NPS Comments widget was not being displayed correctly on the Firefox browser.

  • Fixed an issue where copying a dashboard was creating a copy in the My Dashboards section.
    
    

• Workflow Rules

  • Fixed an issue where the ‘Case not Closed’ email alert update button was redirecting to an empty Customer Details Page.