CustomerGauge Release Notes v5.44 - Released 23 August 2023
Pedro Henrique
started a topic
about 1 year ago
6 New Features
Campaign Suite
New Automated Pre-invite Email
The Email delivery vector now allows you to create templates for introductory emails and automatically send them before primary invitations when enabled. This new setting is located in the Sending step when creating or editing a campaign.
Reporting Stats for Pre-invites coming soon
New Primary Invitation Interval
Delay the sending of primary invitations by a set amount after upload: 1 hour, 8 hours, 1 day, 3 days or 7 days. This new setting is located in the Sending step when creating or editing a campaign.
Survey Suite
New Questions tab
The Questions tab lists all questions created in the Survey Suite. From here System Admins and Question Owners can also edit the Questions. Learn more about the capabilities of the Questions tab.
New Follow Up Details
The Follow Up widget now has the option to Request Follow Up Details, allowing you to gather contact information you might be missing in order to close the loop.
New Question type: CSAT
The Customer Satisfaction question is now available in the Survey Suite, enabling you to use the Survey Suite for your transactional needs.
New Question type: Rating
The Rating question type is now available in the Survey Suite, allowing you to ask any Rating question that doesn’t fit the NPS, CES, or CSAT methodologies.
3 Feature Improvements
Campaign Suite
The System Admin Duplication rule information now gets displayed in the Campaign Suite
Survey Suite
Partial Completes now also apply to Survey Suite surveys. If the Partial Completes setting is turned on in your system, it will now also apply to Survey Suite surveys.
Single Sign On
Data Access Restriction based on Segments now also accepts an array of values, allowing Data Access Restrictions based on multiple values.
8 Feature Fixes
Reporting
Solved an issue where reports did not show using the system timezone.
Solved an issue where Close the Loop speed was not being rendered correctly.
Solved an issue where Widget Export requests did not appear in Export History.
Solved an issue where a few customers did not have Drivers filter available. The Drivers filter has been enabled to all affected systems.
Reviews
Solved an issue where publishing a comment from within the Survey Record Page did not get reflected on the Review Site.
Campaign Suite
Solved an issue where the template unsaved changes reset after changing Sender, Sender Name, or Email Subject.
Solved an issue where the Template Style Gallery was not correctly updating the template image.
Survey Suite
Solved an issue where the language ‘Hausa (Nigeria)’ showed up as ‘undefined’ in the language drop-down.
Pedro Henrique
6 New Features
Campaign Suite
New Automated Pre-invite Email
The Email delivery vector now allows you to create templates for introductory emails and automatically send them before primary invitations when enabled. This new setting is located in the Sending step when creating or editing a campaign.
Reporting Stats for Pre-invites coming soon
New Primary Invitation Interval
Delay the sending of primary invitations by a set amount after upload: 1 hour, 8 hours, 1 day, 3 days or 7 days. This new setting is located in the Sending step when creating or editing a campaign.
Survey Suite
New Questions tab
The Questions tab lists all questions created in the Survey Suite. From here System Admins and Question Owners can also edit the Questions. Learn more about the capabilities of the Questions tab.
New Follow Up Details
The Follow Up widget now has the option to Request Follow Up Details, allowing you to gather contact information you might be missing in order to close the loop.
New Question type: CSAT
The Customer Satisfaction question is now available in the Survey Suite, enabling you to use the Survey Suite for your transactional needs.
New Question type: Rating
The Rating question type is now available in the Survey Suite, allowing you to ask any Rating question that doesn’t fit the NPS, CES, or CSAT methodologies.
3 Feature Improvements
Campaign Suite
The System Admin Duplication rule information now gets displayed in the Campaign Suite
Survey Suite
Partial Completes now also apply to Survey Suite surveys. If the Partial Completes setting is turned on in your system, it will now also apply to Survey Suite surveys.
Single Sign On
Data Access Restriction based on Segments now also accepts an array of values, allowing Data Access Restrictions based on multiple values.
8 Feature Fixes
Reporting
Solved an issue where reports did not show using the system timezone.
Solved an issue where Close the Loop speed was not being rendered correctly.
Solved an issue where Widget Export requests did not appear in Export History.
Solved an issue where a few customers did not have Drivers filter available. The Drivers filter has been enabled to all affected systems.
Reviews
Solved an issue where publishing a comment from within the Survey Record Page did not get reflected on the Review Site.
Campaign Suite
Solved an issue where the template unsaved changes reset after changing Sender, Sender Name, or Email Subject.
Solved an issue where the Template Style Gallery was not correctly updating the template image.
Survey Suite
Solved an issue where the language ‘Hausa (Nigeria)’ showed up as ‘undefined’ in the language drop-down.