CustomerGauge Release Notes v5.49 - Released 08 November 2023

2 New Features


  • New in Survey Suite

    • New Widget: Radio
      The Radio survey widget allows you to ask multi-choice questions with a single answer in your Survey Suite Surveys.

    • New Widget: Select Box
      The Select Box survey widget allows you to ask multi-choice questions with a single answer in your Survey Suite Surveys, in a drop-down style, allowing you to save on precious real-estate on your survey.



6 Feature Improvements

  • Survey Suite

    • The Font Family configured in the survey’s Branding is now also being reflected while editing the survey.

    • The ‘lowest score’ and ‘highest score’ subtexts of score questions (such as NPS, CES, CSAT, and Rating) now use the font family as configured in the Branding.

    • The copyright text now uses the font family as configured in the Branding.

    • Pressing the Return button while editing a Pop-up Survey now causes you to return to the list of Pop-up Surveys, rather than the list of Campaign Surveys.


  • GET Responses API

    • A new parameter &with[]=selected_drivers has been added to the API, allowing you to retrieve the hierarchical structure of the selected drivers for responses.

    • The sentiment of Text Analytics Topics is now being returned alongside the topic when the &with[]=tags parameter is used.


6 Feature Fixes

  • Survey Suite

    • Cloning Surveys is now working as intended again.

    • Pop-up Surveys that get initialized on the same page without reloading, now no longer retain the answers of the previous respondent.

    • Solved an issue where a survey completion did not get recorded if the language was changed without answering any question after changing the language.

    • Solved an issue where navigating between pages did not retain the answers to Checkbox questions.


  • Workflow Rules

    • Solved an issue where ‘New Bounce’ Workflow Rules did not send an email if the bounce event occurred during a pre-invite.


  • Close-the-Loop on-the-Go

    • Solved a rare issue where a 500 Internal Error got displayed incorrectly.