CustomerGauge Release Notes v5.55 - Released 7 February 2024
Pedro Henrique
started a topic
3 months ago
3 New Features
New in Rest APIs
API Playground: Explore our APIs with this remarkable new feature that provides instant feedback for requests sent to GET Responses, GET Non-Responses and GET Close the Loop APIs. Have access to all parameters supported by these APIs and also a cURL request example with all selected values.
New in Survey Record Page
Close the Loop AI Assistant: Empower the frontline heroes with our powerful AI engine that generates follow-up responses based on NPS Score, NPS Drivers and NPS Comment. Reach out to our Sales team via this request form to enable this feature.
New in Imports
Delete Mapping: remove any of your Import Mappings with this new feature.
5 Feature Improvements
Survey Suite
The Questions tab now shows the number of Survey Suite Surveys each question is assigned to.
The Questions tab now shows the Question ID allowing users to more easily identify Questions.
Imports
The Mapping page UI has been updated to be consistent with our newest features.
Outgoing Webhooks
Content-type header for JSON Raw and JSON is now automatically added when sending a request if the webhook setting does not have it set.
Workflow Rules
The Workflow History now also shows the recipient in the Case Not Closed, New Bounce, and Lack of Response rule types.
6 Feature Fixes
Workflow Rules
Solved a visual issue where Email Action Type in New Response Alerts got lost when editing.
Campaign Suite
Solved an issue where deselecting a language caused an error when moving to the next step.
Outgoing Webhooks
Solved an issue where some special characters broke the request body when sending a webhook.
Survey Suite
Solved an issue where clients couldn't update the lowest and highest score labels for the CSAT, CES and Rating questions.
Solved a rare issue where customer responses did not save the proper CSAT scores.
System Admin
Solved an issue where users couldn't reorder displayed filters.
Pedro Henrique
3 New Features
New in Rest APIs
API Playground: Explore our APIs with this remarkable new feature that provides instant feedback for requests sent to GET Responses, GET Non-Responses and GET Close the Loop APIs.
Have access to all parameters supported by these APIs and also a cURL request example with all selected values.
New in Survey Record Page
Close the Loop AI Assistant: Empower the frontline heroes with our powerful AI engine that generates follow-up responses based on NPS Score, NPS Drivers and NPS Comment.
Reach out to our Sales team via this request form to enable this feature.
New in Imports
Delete Mapping: remove any of your Import Mappings with this new feature.
5 Feature Improvements
Survey Suite
The Questions tab now shows the number of Survey Suite Surveys each question is assigned to.
The Questions tab now shows the Question ID allowing users to more easily identify Questions.
Imports
The Mapping page UI has been updated to be consistent with our newest features.
Outgoing Webhooks
Content-type header for JSON Raw and JSON is now automatically added when sending a request if the webhook setting does not have it set.
Workflow Rules
The Workflow History now also shows the recipient in the Case Not Closed, New Bounce, and Lack of Response rule types.
6 Feature Fixes
Workflow Rules
Solved a visual issue where Email Action Type in New Response Alerts got lost when editing.
Campaign Suite
Solved an issue where deselecting a language caused an error when moving to the next step.
Outgoing Webhooks
Solved an issue where some special characters broke the request body when sending a webhook.
Survey Suite
Solved an issue where clients couldn't update the lowest and highest score labels for the CSAT, CES and Rating questions.
Solved a rare issue where customer responses did not save the proper CSAT scores.
System Admin
Solved an issue where users couldn't reorder displayed filters.