CustomerGauge v6.28 Release Notes - Released 4 November 2026
Pedro Henrique
started a topic
about 1 hour ago
1 New Feature
Salesforce: Turn customer conversations into actionable Signals
The Salesforce integration now supports Signals, allowing you to bring text-based customer feedback from Salesforce into CustomerGauge for analysis by the Signal agent. Give your teams a clearer understanding of customer sentiment and help them act on feedback already captured in customer conversations.
Understand more of the customer experience: Turn unstructured feedback into actionable responses that complement your survey insights.
Spot concerns earlier: Identify emerging patterns in customer sentiment so teams can address issues before they grow.
Connect insights to action: Signal responses can trigger matching Workflow Rules, Close the Loop alerts, and Outgoing Webhooks, bringing this feedback into your existing follow-up processes.
1 Feature Improvement
Reports and feedback
Easier output-structure search: Find an output structure in the New Signal wizard without needing to match its capitalization
7 Feature Fixes
Signals and webhooks
Solved an issue where output-structure previews in the New Signal wizard displayed HTML tags instead of just the question text.
Solved an issue where merging additional questions could leave surveys using an outdated question reference, preventing outgoing webhooks containing additional-question data from being delivered.
Workflow Rules
Solved an issue where creating a new Workflow Rule displayed a gray screen after creation, despite the fact that the rule had been successfully created.
Solved an issue where a case was assigned successfully but the configured workflow email alert was not sent. This only impacted users whose permissions were set by User Groups.
Solved an issue where the Touchpoint value was missing from workflow alert emails.
Survey record administration
Solved an issue where increasing the page size to 250 records after filtering Manage Survey Records left the screen blank.
Solved an issue where selecting Return in Manage Survey Records opened a blank gray page.
Pedro Henrique
1 New Feature
Salesforce: Turn customer conversations into actionable Signals
The Salesforce integration now supports Signals, allowing you to bring text-based customer feedback from Salesforce into CustomerGauge for analysis by the Signal agent. Give your teams a clearer understanding of customer sentiment and help them act on feedback already captured in customer conversations.
Understand more of the customer experience: Turn unstructured feedback into actionable responses that complement your survey insights.
Spot concerns earlier: Identify emerging patterns in customer sentiment so teams can address issues before they grow.
Connect insights to action: Signal responses can trigger matching Workflow Rules, Close the Loop alerts, and Outgoing Webhooks, bringing this feedback into your existing follow-up processes.
1 Feature Improvement
Reports and feedback
Easier output-structure search: Find an output structure in the New Signal wizard without needing to match its capitalization
7 Feature Fixes
Signals and webhooks
Solved an issue where output-structure previews in the New Signal wizard displayed HTML tags instead of just the question text.
Solved an issue where merging additional questions could leave surveys using an outdated question reference, preventing outgoing webhooks containing additional-question data from being delivered.
Workflow Rules
Solved an issue where creating a new Workflow Rule displayed a gray screen after creation, despite the fact that the rule had been successfully created.
Solved an issue where a case was assigned successfully but the configured workflow email alert was not sent. This only impacted users whose permissions were set by User Groups.
Solved an issue where the Touchpoint value was missing from workflow alert emails.
Survey record administration
Solved an issue where increasing the page size to 250 records after filtering Manage Survey Records left the screen blank.
Solved an issue where selecting Return in Manage Survey Records opened a blank gray page.
Feature Retirement
No features were retired in this release. Want to stay up-to-date on feature lifecycles? You can find our full list of deprecated and retired features here.