The Report Hub Functionality allows for custom reports created to be sent out as email reports on a daily, weekly, monthly or quarterly basis to users of CustomerGauge. In the below article we will show you how you can setup the report dispatch scheduler, choose the type of email report to be automatically delivered and how to set up report recipients.


Setting up Recipients & Email scheduler:


If you'd like to send out your report to stakeholders on a periodic basis, you can set up a Report Dispatch.

  • You can do this in Report Edit Mode -> Sharing tab -> Schedule email dispatch section.


Recipients:

To add a recipient to your report, simply search for the user's First Name, Last Name, or E-mail address in the Recipients Section. Once they are added, they will receive the report on a periodic basis based on the Report type that has been set up for them (see "Setting up Email Report type to receive" below). 

  • In order to receive a report, the recipient must be a CustomerGauge User, the user must match the access settings of the report, and they must be an enabled (non-blocked) user. You can check the Report permission in the Access Settings section (Sharing Tab) -> "Can be viewed by role" -> Admin only or Admin & User Role. If the Report is setup for Admin only access, a recipient who has a user level access will not receive the report.



Frequency:

When scheduling a report for Dispatch, make sure you select the frequency you would like to have the report automatically delivered - daily, weekly, monthly or quarterly basis. 


  1. Daily
    • You will be able to choose the Time (UTC) that you wish to receive the report
  2. Weekly
    • You will be able to choose the Day of the Week and Time (UTC) that you want to receive the report
  3. Monthly
    • You will be able to choose the Day of the Month and Time (UTC) that you want to receive
  4. Quarterly
    • You will be able to choose the Time (UTC) that you wish to receive the report
    • Quarterly emails will be sent every quarter on the 1st (Jan 1st, Apr 1st, Jul 1st and Oct 1st)


There will a clock with the current UTC time to help you set it up!


Send test Email: You can use the "Send Test Email" option to send a test version of the report to yourself immediately.



Setting up Email Report type to receive:


The Email Reports received can be embedded in the body of the email or added as an attachment to the email. 

  • This is a User level setting and can be configured in the "User Manager" or "My Profile Section". 
  • Under the Admin menu item go to ->Users Manager -> then select the user to edit (or) in the "My profile" -> Open your profile details
  • The Report Dispatch preference settings are on the bottom right of your profile details section of the application. 


This setting comes with four options:


Auto-adjust: This is the default option.  This means if the report is longer than 1728 pixels, the PNG image will be added as an attachment to the e-mail.

E-mail body: The report is always displayed in the e-mail body.

PNG Attachment: The report is always attached as a PNG image to the e-mail, and can be easily downloaded, used, and shared.

PDF Attachment: The report is always attached as a PDF document to the e-mail, and can be easily downloaded, used, and shared.





The default setting for all recipients is set to Auto-Adjust. 


IMPORTANT NOTE:  Large reports (bigger than 1728 pixels) might be distorted in certain versions of Outlook. We highly recommend those Outlook version users to use either Auto-adjust, or the Attachment option.