Contact Page
Modified on: Thu, 4 Apr, 2024 at 5:28 PM
The Contact Page allows you to view all the information of a contact, contact score history, survey history and all comments.
How to get there:
- On the top left of the Survey Record Page clicking the Contact's name will allow you to open the Contact Side Panel;
The Panel view comes with basic Contact information (Contact name, Account name, Email, Phone and Job level)
and Response History showing the last 4 surveys and a possibility to See All;- Clicking the Contact Page button will allow you to view the page.
Page Description and Usage
Contact page allows you to see:
- Contact Details shows vital information like Division and Segments;
- Response History allows to track trend of the NPS scores the contact gave;
- All Responses allows to see all NPS Scores, Followup requests, date and time of getting each response, as well as comments
and a possibility to View Details which takes you to the corresponding Survey Record Page;
- Sending History allows to track the surveys sent and delivered among other statuses.
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