Using this AX® Recipe, Send a thank you email to your customers, either after they have submitted a survey, attended an RBR with you or if you have any updates for them from previous meetings.
Directions
At the end of your survey period, analyse your results and identify the major areas that customers gave feedback about using Root Cause Analysis. Click here for more information about RCA.
Draft an email that covers these points and what actions you are taking to resolve it. Once again, using the C-suite signature to communicate valuable reassuring message to your customers helps in buying in.
Go to manual campaigns, create a new campaign, select the filters of the survey sent date of your last survey, change it to Respondents and non respondents (you may wish to make separate ones). Here is how to create a manual campaign.
Then select all invitees from the checkbox list and hit save. Then start drafting the email. Example templates can also be found here for your reference. Once happy with the email - send it out to your respondents