Recipes

Nominate Contacts
You will be carefully seeking out which contacts are relevant to survey for each customer organization. This is not a one-off exercise but a repeated one,...
Tue, 17 Mar, 2026 at 6:05 PM
Campaign Schedule
This recipe illustrates, with examples, how to compact your campaign schedule and how secondary reminders can be utilized. An optimized campaig...
Tue, 17 Mar, 2026 at 6:04 PM
Brand your Email
This recipe will guide you through creating and applying well-branded email templates that align with your brand identity. By designing a consist...
Tue, 17 Mar, 2026 at 6:04 PM
Defining Drivers
Your CustomerGauge platform comes with a standard set of drivers, that can (and should!) be adjusted based on your ongoing Customer Journey Mapping. Addit...
Tue, 17 Mar, 2026 at 6:06 PM
Customer journeys (Drivers)
Customer journeys vary based on the nature of your business, which means touch points can vary as well.  The below steps will help you in cre...
Tue, 17 Mar, 2026 at 6:05 PM
Alert an Account Manager on upcoming Survey Campaign
Send out a personalized pre-survey notification email before releasing a survey to get the highest possible clicks and responses. ...
Tue, 17 Mar, 2026 at 6:06 PM
Additional touchpoints
We’d recommend building your program and process around the relationship survey initially. Focus on optimizing the buy-in, adoption, and some me...
Tue, 17 Mar, 2026 at 6:07 PM
Feedback AI - Sentiment Analysis
This recipe explains how to implement Feedback AI to your system. Directions for Setup Contact your Strategic Account Manager and get the opt...
Tue, 17 Mar, 2026 at 6:07 PM
Personalized Non-Respondent follow up
The Non Response widget allows you to view a list of survey recipients who have not yet responded to the survey, and it will include the contact...
Tue, 17 Mar, 2026 at 6:08 PM
Close the Loop in 48 hours
In the Close the Loop page, the time until the case is closed is counted. Because it is important to measure the elapsed time from the customer&#...
Tue, 17 Mar, 2026 at 6:08 PM